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*This role is required to work in our Tysons Corner, VA office*
*This role requires flexibility, as agents will work in a 24/7, 365 rotational shift environment. *
Purpose:
Betway is a leading global Sports Betting and iGaming brand, licensed and operating in more than 25 countries and markets around the world. Digital Gaming Corporation (DGC), a Super Group LTD (NYSE: SGHC) company, operates the Betway brand in nine states across the USA, offering sports betting, iGaming, and live dealer table games to customers across multiple States. We do this through web and mobile applications, using some of the most established Sports Betting and iGaming software and products available.
The goal of the Customer Support Agent is to ensure all communication, including chats, calls, and emails, are handled professionally and courteously while providing quality support to our customers. Our premium service to our customers allows us to establish long-term customer loyalty.
Problem-solving skills are a constant requirement in this position where the Customer Support Agent is required to stay abreast of business updates and changes that impact the customer journey and operational processes.
Duties are to include, but are not limited to:
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
Essential Criteria:
Knowledge, Skills & Abilities:
Person Specifications:
Physical Demands:
While performing the duties of this job, the employee should be able to:
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Expected hours: No less than 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$38k-48k (estimate)
12/21/2023
06/06/2024
digitalgamingcorp.com
DEERFIELD BEACH, FL
25 - 50
2014
<$5M
Casino game content is the core of our offering. Our growing portfolio of fully immersive gaming experiences includes online slots, thrilling jackpots, millionaire-making progressives and sleek table games. Our close-knit team is working together towards a common goal: to make Digital Gaming Corporation the iGaming solutions partner of choice.
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, Customer Support, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.