ICHC- Regional Operations Manager- Phoenix, AZ

DFW Healthcare MSO, d/b/a IntraCare, provides managed services to multiple healthcare entities in the greater Phoenix area under their various business names. Led by an exceptional leadership team, the company has delivered almost a decade of performance and service excellence for these brands in value-based care, clinic operations, and lab services. Emerging synergistic opportunities in these spaces have positioned the company for rapid growth.

IntraCare is an exceptional place to work! We are culturally driven to be inclusive and respectful of all opinions. We encourage diversity in thought and approach; and we welcome healthy debate. We hire partners who add to our IntraCare family, versus workers. We empower our employees and help them to achieve their personal best. This uncompromising dedication to team culture and individual development is key to our success.

Summary:

The

Regional Operations Manager reports to the Senior Market Director, Clinic Operations, partnering to guide our IntraCare Health Clinic (ICHC) clinicians and their teams through a successful onboarding experience to productive and efficient ongoing operations of assigned clinics.

The ROM supports efforts across multiple departments, working with management to lead clinics to success. They have a direct line to Company leadership, including executives, to report on progress and escalate risks and barriers.

General Duties:

• Ensure clinics within the assigned area are efficiently implementing and maintaining core clinical operations protocols in accordance with company standards and KPI targets.
• Collaboratively coordinate with internal and external resources to develop, implement, and report on assigned tasks.
• Establish and maintain collaborative relationships with clinical leadership. Assign tasks to internal team members, assist with schedule management and follow-ups to ensure tasks/issues are resolved accurately and timely.
• Regularly assess physician practice operations to optimize efficiency, standardize workflows.
• Coordinate with HR and MSO Management to develop and implement standardized policies and processes across IntraCare Health Clinic (ICHC)
• Serve as short-term “Stand in” at Clinics to assist with daily operations as needed on emergency basis.
• Coordinate with Clinic Managers and ICHC Management to ensure excellent patient satisfaction outcomes.
• For newly acquired Clinics, collaborate with central service teams to keep Clinic on target for start date.
• Consistently communicate information, reminders, and potential issues to stakeholders.
• Demonstrated ability to track, improve/achieve core clinical metrics and KPI’s.
• Excellent communicator, whether written, verbal and presentations.
• Excellent customer service and people skills. Be a good listener, empathetic and approachable.
• Proven detail-orientation. Ability to multi-task, prioritize and execute with a sense of urgency.
• Demonstrated ability to work collaboratively with teams to achieve market results.
• Must have excellent skills with Microsoft Office Suite.
• Overall, candidate must possess a willingness to learn, be proactive, and be mindful of the needs of
• Clinic acquisition integration/operations start-up experience preferred.

Required Experience and Skills:

• 5 years of healthcare management experience as a manager in a large, multiple specialty clinic with direct supervision of medical staff, or 3 years of multi-site clinic management leadership responsibility.
• Proven ability to manage all functions of a medical office—staffing, reception, schedules, care team, IT, EMRs, billing, patient service recovery and provider relations.

Required Education:

Bachelor’s degree in business or related field. Master’s degree preferred.

Travel Requirements:

Approximately 50% travel throughout the Phoenix metro area visiting clinical sites.

DFW Healthcare MSO provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.