Detroit Pump & Mfg. Co. (www.detroitpump.com), a full-service distributor and service center of process pumping and fluid handling equipment based in Warren, Michigan. We are conducting a search for a
Customer Service Representative to join our fast-paced team.

As a Customer Service Representative, you’ll be responsible for researching, processing, and resolving customer questions about products, orders, and pricing. We’ll train you on the information you need to know to help ensure your success.

Responsibilities

• Assist customers with product questions, sales, and order taking via phone, email and chat.
• Process requests for price, delivery, order status, order expedites and technical product assistance.
• Data entry of customer quotes, orders, and purchase orders.
• Monitor open orders to ensure processes are on schedule.
• Take the initiative by asking relevant questions to provide the best solutions for our customers’ needs.
• Research through multiple sources when needed to determine the best product/solution for the customer.
• Use metric goals to improve job performance.
• Build rapport with customers, vendors, and outside sales personnel.
• Enhance product and technical knowledge by studying new product information and participating in training and educational opportunities.

Skills and Experience

• Customer Focus and understanding of total customer satisfaction.
• Prior customer service experience preferred.
• Ability to work independently as well in a team environment.
• Willingness to learn, be coached, and collaborate in a friendly, team environment.
• Strong organizational skills with the ability to multi-task with mindfulness and accuracy.
• Possess an energetic, outgoing, and friendly manner.
• Aptitude to learn about technical products and provide technical support to customers.
• Excellent oral and written communication skills and grammar.
• Excellent data-entry skills-must possess both speed and accuracy.
• Proficient with Microsoft Suite, particularly Outlook, Word, and Excel.
• Associate or bachelor’s degree or equivalent preferred.

Critical Competencies

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.
• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
• Professionalism: Dealing directly and forthrightly with people and problems, persisting to get the job done.

Join the Team

We are a growing and financially sound organization that provides interesting and challenging work to our team members, a family-like atmosphere, and value-added solutions to our customers. Employees are offered competitive pay and benefits, including health, dental and life insurance; 401(k) with partial company match; paid holidays, vacation and personal days; and tuition reimbursement program.

We are an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person