33 Customer Service Representative Jobs in Warren, MI
Flame Heating, Cooling, Plumbing & Electrical is Hiring a Customer Service Representative Near Warren, MI
Job Description
Flame Heating, Cooling, Plumbing & Electrical has been servicing our community since 1949. Our highly trained team of technicians, plumbers, and electricians provide exceptional services throughout the metro Detroit area to keep your home safe and comfortable all year. Whether you need an HVAC repair, plumbing replacement, or general electrical maintenance, we have the right services for you. With more than 135 employees and 95 vehicles on the road, our team is always ready to respond quickly to deliver efficient solutions for lasting results.
We currently have an opening for a Customer Service Representative to join our team.
Position Summary: As a Customer Service Representative for Flame, you will be the front line of support for clients and all company staff, ensuring satisfaction with products, services, and features. This support team member will provide meaningful interactions with all those placed on their path with the goal of being inviting and building long-term relationships.
Why work for Flame Heating, Cooling, Plumbing & Electrical?
- Lucrative pay structure, including commissions.
- Comprehensive Benefits Package
- 401K Matching
- Paid Holidays
- Paid Vacation
- Work-Life Balance
- Great reputation built around a loyal customer base
Benefits: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability plus additional insurance that can be purchased by the employee
Pay: $17.00/hr. - $20.00/hr. - Depending on Experience
Work Hours: Monday through Friday, 8:00am - 4:30pm with occasional Saturdays
REQUIREMENTS:
- 2 years of experience in customer service
- Professional phone skills
- Energetic personality
- Strong proficiency in MS Office
- Highly organized and detail-oriented
- Ability to multi-task
- Must be able to work independently
RESPONSIBILITIES:
- Clearly Communicates and provides the Ultimate Client Experience
- Answer and route all incoming calls
- Setting up and scheduling service calls according to company policies
- Assist Service Dispatcher as needed
- Educate customers about our products and services
- Resolve customer concerns
- Participate in outbound calling initiatives
- Maintain and promote a positive image of the Company
- Order entry for new or additional products/services
- Maintains customer accounts
- Other duties as assigned
Job Summary
Full Time
$36k-46k (estimate)
04/23/2024
05/11/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
