Description

Days Off: Saturday & Sunday

Shift: Day Shift

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

ABOUT DESC:

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

JOB DEFINITION:

The Permanent Supportive Housing (PSH) Project Coordinator of the Unit Conditions Response Team reports to the Project Manager of the Unit Conditions Response team, and works closely and collaboratively with the UCRT, Facilities, Clinical, and PSH staff to provide operational support and data entry documentation relevant to the Unit Conditions Team assignments, production and workflow. The Project Coordinator works directly with the Project Manager of the Unit Conditions Response Team with day-to-day management of the program including activities related to personnel, scheduling, supply ordering, program organization, in unit team mitigation regarding assisting our most vulnerable residents maintaining leasing compliance, and various other tasks that may apply to any of the three the assigned PSH sites.

The Unit Condition Response Team is a multidisciplinary team that works to support tenants with chronic issues maintaining unit condition standards. The UCRT will respond to referrals from dedicated PSH buildings to support tenants who have demonstrated severe and chronic unit condition issues. The UCRT will work in collaboration with the existing care team to address the acute issues, but also strategize to develop/implement interventions to limit future unit condition challenges. The UCRT PM will oversee the day-to-day operations of this team, providing supervision to a team with a diverse set of specialties and scope of work.

MAJOR DUTIES & RESPONSIBILITIES:

• Assist Project Manager and Supervisors with personnel-related activities as assigned.
• Work cooperatively and congenially with PSH CSS/HSS, RC, and Janitorial staff; DESC Clinical providers, Facilities, and Maintenance staff; outside service providers; and neighbors to ensure building wide safety and security, and to support tenant success.
• In close collaboration with Housing and leadership positions to provide operational support for unit remediation and maintenance efforts, including preparations for annual funder inspections. In close collaboration with Housing leadership positions, UCRT creates and manages a schedule of unit inspections, ensures proper notices are posted, and generates and manages related work orders or documentation.
• Initiate appropriate responses to maintenance requests. 
• Complete routine unskilled maintenance, such as replacing lightbulbs and switch plates.
• Be proficient in the monitoring and use of building fire safety, surveillance, and electronic entry systems.
• The team is responsible for working within three DESC PSH locations to mitigate and pro-actively prevent unit damage. The team will work alongside existing care teams to address issues in units both before and after issues arise.
• Developing UCRT operational materials and documents (referral forms, training documents, hiring/onboarding documents, etc.)
• Visually inspect DESC housing units for conformance with Seattle Housing Authority, Office of Housing, Washington State Housing Finance Commission, and other regulatory agencies.
• Coordinate with appropriate DESC Housing Team staff on permission to enter for units, posting notice, and general communication on timing of pre-inspections, repairs and formal inspections. Communicate both verbally and in writing what work the Housing Team and UCRT needs to complete in units to ensure access for maintenance needs and so that the unit will pass inspections.
• In-unit work alongside UCRT as necessary.

OTHER DUTIES & RESPONSIBILITIES:

• Maintain safety and security by monitoring all general access areas and enforcing project rules. Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems.
• Other duties as assigned.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree (social service or behavioral science preferred).
• Extensive relevant work experience may be substituted for a degree, plus two years of experience with coordination responsibilities.
• Demonstrated project management/coordination skills.
• Demonstrated strong organizational skills.
• Familiarity with navigating DESC software programs (W2W, Paycor, Bugzilla) and comfort learning new programs as necessary.
• Experience in human services, preferably working with adults challenged by economic disadvantages, homelessness, mental illness and/or substance use disorders. 
• Basic understanding of homelessness and experience working with people living with mental illness and substance use disorders preferred.
• Ability to communicate and work effectively with staff from various backgrounds.
• Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients. 
• Willingness to be flexible and work cooperatively with coworkers to accomplish all responsibilities of the team.
• Be able to pass a Washington State Criminal background check.

PREFERRED QUALIFICATIONS:

• One year’s experience as a DESC Residential Counselor or other residential property operations/management setting.
• Current Washington State Driver’s License, insurable driving record, ability to drive agency van and transport tenants.