The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.

The Office Support Specialist provides administrative support for the day-to-day operations of their regional office. They conduct clerical and administrative tasks which include greeting visitors, answering phone calls and either assisting callers with general information or directing calls to the appropriate personnel. They provide general clerical support including paper processing such as printing and mail distribution, payment processing and meeting coordination. While serving as the first point of contact, they support the field by helping educators access the systems they need to use.

The Office Support Specialist also conducts basic data entry in the IT system supporting licensees of the Department of Early Education and Care. They, along with the Office Administrator, conduct the data entry and entering new users into the system to initiate the work of the child care licensing process.

They may also receive special project requests from the Regional Director.

Key Responsibilities:

handling all incoming and outgoing mail and distributing incoming mail to appropriate personnel
maintaining familiarity with office equipment and points of contact for additional support
maintaining appropriate stock of office supplies
Coordinating the use of meeting space for trainings and meetings

Preferred Skills and Abilities:

Travel may be required for this position.

Questions regarding this position or the application process should be directed to Dawn.E.DeRoche@mass.gov.

Qualifications First consideration will be given to those applicants that apply within the first 14 days.

Office Support Specialist I:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Official Title: Office Support Specialist I

Primary Location: United States-Massachusetts-Worcester - 324 Clark St

Job: Administrative Services

Agency: Department of Early Education and Care

Schedule: Full-time

Shift: Day

Job Posting: Mar 1, 2024, 1:58:08 PM

Number of Openings: 1

Salary: 52,939.90 - 74,637.42 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ferdousi Faruque - 7813386108

Bargaining Unit: 01-NAGE - Clerical/Administrative

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes