The Department of Children and Families (DCF) is seeking a dynamic individual to fill the critical role of Administrative Service Coordinator. The selected candidate will be responsible for assisting with the administration and support functions in an Area Office, including Finance, Contracts/Procurement, Facilities, Human Resources and Information Technology.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Monitor and maintain tracking systems for the Area Office as identified by the Area Administrative Manager (AAM) including those systems related to the allocation, authorization and payment of services and administrative support costs.

• Review, process and monitor employee transactions including but not limited to: overtime/compensatory time; travel reimbursements; weekly payroll/time and attendance; personnel transactions; out-of-state authorization and travel arrangements for employees and clients.

• Assist AAM in Contract Management including annual renewal process, Facilities Management activities and as requested supervise clerical staff.

• Coordinate revenue activities in the Area Office including but not limited to Title IV-E RMTS collection; SSI/TII applications, benefits and eligibility and personal needs disbursements.

• Serve as the primary point of contact in the Area Office for the DCF Help Desk for IT activities including but not limited to: communication of phone, network and application issues to DCF Help Desk and monitor of their resolution.

• Support area office staff in the use of various Microsoft operating systems, i-FamilyNet and FamilyNet functionality including data mart.

• Monitor communications to DCF Help Desk of new requests or modifications to existing network accounts for area office staff; coordination of equipment moves within the Area Office and perform server backup as documented in the backup and disaster recovery procedures.

• Actively participate in new releases of FamilyNet and i-FamilyNet and provide onsite training and support to area office staff in the release of the updates to these applications.

Preferred Qualifications:

• Proficiency in Microsoft Office such as (Word, Excel, Access, PowerPoint).

• Familiarity with DCF policies and procedures including State Systems such as DOCDIRECT, DATA MART, and FAMILYNET.

• Demonstrates initiative, possesses organizational skills and attention to detail.

• A team player who contributes positively in group or individual settings in order to assist accomplishing goals.

• Strong communication skills both verbal and written, as well as an ability to work effectively with diverse stakeholders including front-line employees to top-level executives.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

For more information about our agency and programs please visit: www.mass.gov/dcf

Pre-Hire Process:

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four years of full-time or equivalent part-time experience in one or multiple areas of the following, as required by the assignment: office management or administration, finance, accounting, purchasing, or human resources or (B) any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to possess a current and valid motor vehicle driver’s license at a class level specific to assignment.

Substitutions:

I. An Associate’s degree with a major in public or business administration, human resources, accounting, business management or other related degree may be substituted for one (1) year of the required experience.

II. A Bachelor’s degree or higher in with a major in public or business administration, human resources, accounting, business management or other related degree may be substituted for two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.