Who we are:

At Deals on Wheels, we help Montana families move forward. Without reliable transportation, holding a job, transporting children to medical appointments, or advancing family needs in many other tangible ways becomes impossible. We are passionate about providing vehicles to hard-working Montana families who are otherwise ineligible for traditional auto loans.

This initiative has been very well-received. Over the past 24 years, we have helped thousands of families in the Missoula area, and four years ago, we began expanding across the state to assist thousands more. Currently, we operate five locations throughout Montana. As our family of customers continues to grow and expand across the State, we are looking for a passionate A-player to join our high performing Customer Care team.

Mission: To act as the company’s “warm handshake” when communicating with customers experiencing issues with their vehicles. Communicate with high levels of empathy and professionalism to ensure the customer feels heard and understood after explaining their situation. Strive to provide exceptional customer service, speaking as their fellow Montanan who is confident we can assist them. Establish and maintain relationships with automotive repair vendors across the State of Montana to provide viable options for customer repairs. Recommend vendors for customers and provide warranty and repair solutions based on reported vehicle issues by leveraging a thorough understanding of individual repair shop strengths and weaknesses, historical repair timelines, and proximity to the customer. Maintain effective communication with vendors and provide updates to specific departments, customers, and personnel as needed. Approve, dispute, and deny incoming repair quotes after reviewing repair details and pricing. Communicate necessary repairs, costs, and coverages to customers. Underwrite financing for customers to complete repairs outside of warranty coverage. Constantly drive win-win solutions for our customers, our vendors, and our business.

Provide support to the insurance and claims department, file lien-holding notification paperwork weekly, communicate with insurance companies and customers with open claims, and update software with insurance notifications.

Required Competencies:

• Strong written and verbal communication skills with our team and outside partners
• Industry knowledge of mechanical repairs and related financials
• Ability to defuse emotionally charged situations, while maintaining a professional demeanor, on a daily basis.
• Collaborative - Daily efforts will be made with Sales, and the Finance Departments.
• Influential - Ability to influence people outside of our organization is a must.
• Empathetic - Personally understand the challenges our customers, repair shops, and teammates face.
• Decision making - Ability to make decisions using 51% of the information needed, and with the understanding that negative outcomes are a possibility.
• Basic computer skills - Typing, Microsoft Word, Excel, RapidRecon, IDMS, G-Suite, and additional software as needed.
• Adaptability - This work has endless potential for variables to change, adapt and win.
• Ability to multitask daily.

Benefits for Full-Time Team Members:

• Competitive wage based on experience
• Monday through Friday work schedule
• Comprehensive benefits package including:
• Fully paid health insurance
• Paid time off
• 3% matching IRA retirement plan

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Missoula, MT 59808 (Required)

Work Location: In person