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DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to over 200,000 users in a variety of industries. DaySmart is a fast-paced, rapidly growing company, and has been named to the Inc Magazine list of Americas 5000 Fastest-Growing Privately Held Companies for eleven consecutive years!

Our customers are our top priority and our US-based team works together to ensure we strive to perfect every aspect of the customer experience. Every department - product development, sales, marketing, support, and account management - has a singular focus: the growth of our customers.

**Growth You Can Count On.**

DaySmart enjoys great products, inspiring customers, and business success but our greatest asset is our talented team. The average tenure of our employees is over seven years, and many have been with us for more than a fifteen!

We work hard to create a collaborative, productive, and respectful environment that will excite you each day, and provide you with opportunities for genuine growth. You will work with the latest tools and technologies and will make a real difference to thousands of small business owners in dozens of countries.

**We Need You to Build a World-Class Software Company.**

**Customer Support Lead**

* Ann Arbor, MI

* Full Time

* Customer Support

* Mid Level

As a Customer Support Lead, you will be an ambassador for our team. You will work directly with your manager to support your team to effectively assist our clients.

With your mastery of client connections, you will proactively remove barriers to care and promote collaboration and resolution of open tasks all with an eye towards exceptional client and team member experiences. Additionally, you will be the first point of contact for client feedback, as well as provide support as requested by your Manager.

**What we are looking for**

Model what it looks like to take care of your teammates finding the balance between empathy (being there for a peer whos had a difficult call or a challenging day) and knowing when someone is falling short of our high standards and deliver peer feedback.

Be an extension of your manager providing critical eyes and ears on the floor for the pulse of the team and having a bias to up level feedback to improve team performance and morale

Review peer phone calls and provide written feedback on a weekly basis in support of the teams QA efforts - our most important feedback loop to ensure that we keep quality standards high and determine areas of knowledge deficiency for future training

Project manage high-visibility initiatives and/or own a critical business function (e.g., knowledge base) that require responsible time allocation and stakeholder management

Regularly craft team communications (daily team announcements) and run team stand-ups as needed with a focus on motivation and keeping engagement high

Be responsible for the successful onboarding of new teammates and ongoing training needs of the team, including training content development and facilitation

Think of new ways your team can get more work done with less time and effort. Work with them to develop more efficient systems and processes. Learn what each team member is best at and delegate tasks accordingly.

If this sounds like you, we would love to connect!

DaySmart is a fast-paced, rapidly growing company, which was named one of Americas Fastest Growing Private Companies by Inc. 500|5000 eleven years in a row and a Michigan 50 Company To Watch. For additional information, please visit . We offer comprehensive benefits that includes:

* Paid Vacation

* Paid Holidays

* Medical, Dental, Vision

* 401K matching

* And more!

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.