Company Overview

Job Description/Preferred Qualifications

Are you looking for your next exciting and rewarding opportunity? Explore opportunities with KLA today!

Technical Support Engineersindependently respond to issues where first-line product support has been unable to fix problems in malfunctioning equipment.

In this exciting role your responsibilities will include:

• Work on difficult problems requiring in-depth system knowledge and understanding of operating principles.
• Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
• Consult with other engineering teams, and hosts meetings with multiple teams to discuss the technical issues to figure out best course of action.
• Clearly document troubleshooting processes and technical findings to generate service reports.
• Provide highly transparent customer support through the performance of on-site installation
• Lead all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Responsible for tool customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.

Additional responsibilities may include:

Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization. Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities. Training of KLA and non KLA personnel. Develop and document new troubleshooting procedures and Best Known Methods (BKMs). Develop written procedures and training material. Act as Technical Support representative for new product development. Backfill or cover support for Field Service Engineers.

Qualifications

• STEM Bachelors with 3-5 years of demonstrated experience or equivalent
• combination of education and experience in optical and/or electromechanical
• systems.
• Semiconductor capital equipment proven experience strongly preferred.
• 2 years experience in system level troubleshooting, and leading/driving multi-discipline teams to resolve complex problems.
• Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.
• Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
• Experience in project management, customer relations, leading/driving multi-disciplined teams to resolve sophisticated issues.

Travel required approx. 40%

Minimum Qualifications

The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.