We are looking for a Front Desk Agent to join our team and provide excellent customer service to our guests. The successful candidate will be responsible for greeting guests, checking them in and out, taking reservations, and answering any questions they may have. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner.
• Provide information about the hotel, local attractions, and services.
• Answer inquiries regarding hotel services, registration of guests, and shopping, dining, and entertainment options.
• Ensure that all guest requests are handled promptly and efficiently.
• Maintain a clean and organized front desk area.
• Process payments for guests.
• Ensure that all guest information is kept confidential.

Must be able to multi-task , and work flexible hours including weekends and holidays

Other Requirements

• Be honest, reliable
• Be ready to begin work at the specified time
• Be well groomed and aware of personal hygiene; adhere to dress code policy as mentioned in policies by Manager verbally.
• always Offer courteous and sincere hospitality. Understand what is meant by “superior customer service.”
• Handles, understands and responds to customer complaints and needs calmly and advises effectively or seeks assistance from management.
• Follows training guidelines using good judgment and common sense.
• Communicate and work well with supervisor and hotel employees.
• Keeps work area, equipment, and lobby clean and orderly.
• Keep all business confidential both on and off duty

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Schedule:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Work Location: In person