Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm welcome and provide them with information about hotel amenities and services
- Check guests in and out of the hotel using our reservation system
- Handle guest inquiries and resolve any issues or complaints promptly and courteously
- Assist guests with luggage, transportation arrangements, and other requests as needed
- Maintain accurate records of guest accounts, including billing information and room preferences
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations
- Perform night audit duties as required, including reconciling daily transactions and preparing reports

Requirements:
- Previous experience in hospitality or customer service is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and ability to handle multiple phone lines
- Proficient in using computer systems, including reservation software and Microsoft Office Suite
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and ability to remain calm under pressure
- Multilingual skills are a plus

At our hotel, we value our employees and offer a supportive work environment. In addition to competitive pay, we provide the following benefits:

- Health insurance options
- Paid time off
- Employee discounts on hotel stays
- Opportunities for career advancement within the hospitality industry

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality setting, we encourage you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Type: Full-time

Pay: $18.50 - $19.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Evening shift
• Night shift

Ability to Relocate:

• Tukwila, WA 98168: Relocate before starting work (Required)

Work Location: In person