We're looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that's a leader in the space, and contribute impactful work.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Manage, lead, mentor and train a team of Customer Success Managers

• Coach your team to proactively build relationships with customers with the goal of retaining and growing customer footprint

• Identify growth opportunities within assigned accounts and ensure high renewal rates

• Serve as escalation point between customers and internal Datadog teams to ensure customer success and adoption

• Act as an internal advocate for our customers putting their best interests first

Who You Are:

• Experienced in 5 years in a Customer Success or Account Management role in the SaaS space

• Confident in managing a high performing team of Customer Success Managers

• Customer-centric and have a customer-first mindset and approach to all interactions both internal and external

• Able to complete and influence the full cycle sales process

• Knowledgeable about the B2B tech space or with subscription based software, preferred

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• High income earning opportunities based on self performance

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)

• Continuous professional development, product training, and career pathing

• Sales training in MEDDIC and Command of the Message

• Intra-departmental mentor and buddy program for in-house networking

• An inclusive company culture, opportunity to join our Community Guilds

• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The reasonably estimated salary for this role at Datadog ranges from $115,000 - $139,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

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