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DataCamp is looking for a motivated, solution driven Customer Support Specialist to help us deliver world-class service to our global customer base across multiple products.
This role involves talking to our customers across a variety of contact channels, providing high quality solutions and delivering exceptional customer satisfaction.
The role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.
You’ll need a keen eye for detail, passion for helping customers & the ability to critically analyse processes. A positive attitude & proactive approach go a long way in this role, as does being naturally curious and resourceful.
Starting base pay for this role is between $60,000 and $70,000. The base pay range is subject to change and may be modified in the future.
Full Time
Education & Training Services
$59k-79k (estimate)
01/31/2024
04/09/2024
datacamp.com
NEW YORK, NY
100 - 200
2014
JONATHAN CORNELISSEN
$10M - $50M
Education & Training Services
Give your teams the 21st-century skills they need to work with data in the real world. DataCamp is the leading online platform designed to teach modern professionals the data skills they need at their own pace. From non-coding essentials to data science and machine learning, all taught by leading experts in the field. DataCamp Enterprise gives you the power to upskill everyone on your team to make better data-driven decisionsfaster. Join more than 1,200 companies learning on DataCamp today. Were hiring! Join the DataCamp team: datacamp.com/jobs
The job skills required for Customer Support Specialist include Products and Services, Customer Support, Verbal Communication, Customer Satisfaction, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.