2 Help Desk Technician Jobs in Palmyra, PA
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DAS Companies Inc. is Hiring a Help Desk Technician Near Palmyra, PA
The Help Desk Technician’s role is to provide local and remote end-user support for computer applications, systems, desktops and peripherals. This includes installing, configuring, diagnosing, repairing, maintaining, and upgrading all hardware and related software. This individual provides quality support to users, employing a high degree of customer service, technical expertise, and timeliness.
Essential Duties and Responsibilities:
- Field incoming requests via our help desk portal, inbound calls, emails, and in person from both local and remote end-users.
- Document all pertinent end user identification information and nature of the problem via the problem tracking system.
- Record, track and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Perform analysis, diagnosis and resolution of supported system problems for end-users and remote locations. Recommend and implement corrective solutions.
- Escalate problems (when required) to the appropriately experienced technician.
- Access software updates, drivers, knowledge bases, and forum documents located in-house and on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Test fixes to ensure problem has been adequately resolved
- Recommend, schedule, and perform PC, hardware equipment improvements, upgrades and repairs.
- Administer and maintain end user accounts, permissions, and access rights.
- Maintain an inventory of all hardware and software.
- Work with other IT staff on support resolution and system implementation.
- Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware and software products for purchase. Track all shipments and purchases.
- Manage project responsibilities by completing tasks on time as well as preparing appropriate project documentation.
- Provide off-hours on-call support in a predefined rotation.
- Adhere to departmental policies for reporting and managing requests and change control.
- Perform other tasks as assigned.
- Knowledge of PC configuration and operation.
- Microsoft Office certification is a plus.
- Knowledge of Networking a plus.
- Willing to work off hours, weekends and on-call as required
- Must be able to travel occasionally.
- Minimum: Associate’s Degree in an IT related field of study.
- Preferred: Bachelor’s Degree. In an IT related field of study is a plus.
- Regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk; hear; ability to adjust focus; work near moving mechanical parts; exposed to fumes or airborne particles; risk of electrical shock.
- Frequently required to stand; walk; lift and/or move up to 25 pounds; use close vision.
- Occasionally required to sit; climb or balance; lift and/or move up to 100 pounds; use distance color and peripheral vision; depth perception; work in wet or humid conditions and in high places; subject to vibrations.
- The noise level is usually quiet.
Education
Preferred- Associates or better in Information Technology
Job Summary
Full Time
Wholesale
$58k-73k (estimate)
04/17/2024
05/02/2024
dasinc.com
PETERSBURG, VA
100 - 200
Private
ADAM BIRLI
$50M - $200M
Wholesale
Related Companies
The job skills required for Help Desk Technician include Help Desk, Customer Service, Problem Solving, Networking, Microsoft Office, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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