42 IT Support Specialist Jobs in San Francisco, CA
Darbas, LLC is Hiring an IT Support Specialist Near San Francisco, CA
In this position, you will learn and strengthen your knowledge of PC and Apple hardware, operating systems, and applications. You'll work with wired and wireless networks, Office 365, hosted systems, and cloud technologies.
In addition to the technical side, you'll get the satisfaction of helping clients solve issues that help them be more effective in their work.
You must have good problem solving skills and critical thinking skills. You'll need to asses, understand, evaluate, research, diagnose, cross reference, wiki-search, or escalate to help get problems solved. You'll also have the benefit of working with and learning from senior staff and outside consultants.
Job Description
To Summarize:
- You need to learn great customer service skills in voice, email, txt, Slack, or other
- The ability to help start the support experience in a professional manner
- Monitoring key information in front of you using dashboard
- Perform light user administration duties like password resets, ticket creation, scheduling or calendar events for future promises of action, getting the message to the right person
High-level Responsibilities:
- Use monitoring dashboards to validate alerts, escalate to the right team member
- We have 10 tools that send us alerts that need to be monitored and responded depending on severity
- Must have experience in hardware, camera installations, familiar with networking devices.
- Review queue of technical support "tickets" or "requests", work to maintain an even number of tickets assigned to technical and non-technical team members
- Sometimes helping customers generates new technical requests or sometimes even new sales request you'll be responsible for cleanly handing off to the next best person
- Understand the people and the technical obstruction preventing your customer from succeeding and remedy or escalate to the next best person
- Re-prioritize tasks, practice clean-handoff, assist your team by making sure information is clear and accurate. Look carefully and listen closely.
- Making and sending key communications to customers to provide executive summaries and working to demystify problems
- Verify contact information for all human capital, people, vendors and their data
- Use CRM and Webapps to understand systems that people and aid in fixing broken software
- Coordinating events with technical and non-technical people
- Zero to five years of experience working in an end-user support role or similar experience in customer service facing job position. We can train the right person!
- Experience and understanding of Microsoft Operating System products and Office products
- Extra credit: any vendor certifications from Microsoft, Cisco, CompTIA, or other
This is a Direct Hire position.
Compensation and Benefits:
- Competitive compensation depends on experience
- We offer health benefits and 401k with matching
Job Summary
Full Time
$91k-118k (estimate)
04/23/2024
05/12/2024
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as an Information Technology Auditor Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.
