Job Summary: Under the direction of the Director of Learning & Development/Employee Engagement, the Learning & Development Specialist will play a pivotal role in enhancing the knowledge, skills, and performance of employees within our organization. You will collaborate with various teams to design, implement, and manage comprehensive learning programs that align with our business objectives and promote continuous professional development. Your expertise in instructional design, training delivery, and performance analysis will drive the success of our workforce and contribute to a culture of learning excellence.

Supervisory Responsibilities: N/A

Essential Duties and Responsibilities:

• Conduct thorough assessments to identify learning and development needs across different departments and levels within the organization.
• Collaborate with managers and subject matter experts to define clear training objectives and performance goals.
• Design and develop innovative, engaging, and effective learning materials, courses, and programs utilizing various instructional design methods (e-learning modules, classroom training, workshops, simulations).
• Create training content that caters to different learning styles and ensures a comprehensive understanding of the subject matter.
• Facilitate training sessions, workshops, and presentations to employees, ensuring a dynamic and interactive learning experience.
• Utilize effective training techniques and adult learning principles to engage participants and promote active participation.
• Manage and administer learning management systems (LMS) or other learning platforms, ensuring accurate course content, user access, and tracking of training progress.
• Measure the effectiveness of learning programs through assessment tools, surveys, and post-training evaluations.
• Analyze training results and feedback to make data-driven decisions for continuous improvement.
• Keep abreast of industry trends, best practices, and emerging technologies in learning and development.
• Collaborate closely with department heads, managers, and subject matter experts to ensure training initiatives align with organizational goals and priorities.
• Build strong relationships to understand specific department needs and tailor training solutions accordingly.
• Support organizational change initiatives by creating training programs that facilitate smooth transitions and skill adoption.
• Develop clear communication strategies to promote learning opportunities and drive engagement.
• Schedules and facilitates new hire orientation and other learning workshops as assigned.
• Works with organizational leadership to design and develop supplemental training collateral such as printed job aids, infographics, and video tutorials, including proofreading, testing of processes, and research.
• Maintains employee development plans and training transcripts via the LMS.
• Coordinates learning calendars and rosters with organizational leadership to ensure maximum participation with minimal impact on organizational operations.
• Maintains running list of training requests, obtains, or creates appropriate courses, evaluates effectiveness of courses, and modifies to increase effectiveness as needed.
• Performs other duties as assigned.

Qualifications:

Minimum Qualifications (Education and Experience):

• Bachelor's degree in education, human resources, organizational development, or related field, or equivalent years of experience.
• A minimum of two years of experience facilitating job-related training programs.
• Proven experience in instructional design, curriculum development, and training delivery.
• Proficiency in learning management systems (LMS) and other training software.
• Change management and project management skills are a plus.

Knowledge, Skills and Abilities:

• Familiarity with various learning methodologies, adult learning principles, and instructional technologies.
• Strong communication, presentation, and interpersonal skills.
• Analytical mindset with the ability to assess training effectiveness and make data-driven improvements.
• Strong ability to work with multiple software platforms such as LMS, video editing, Articulate, and webinar platforms such as zoom or Microsoft Teams.
• Must be knowledgeable of adult learning principles and best practices.
• Must be confident in facilitating in-person and virtual workshops as well as being recorded for a tutorial.

Additional Requirements: (Licenses/Certifications)

• Professional certifications in learning and development (APTD, CPTD, CPTM) are desirable.