Job Description

As a Customer Service Representative, you'll be an integral part of our team, based in Vacaville, California. We believe that genuine connections with our customers are crucial to our success.

In this role, you'll have the opportunity to make a difference by assisting customers, answering their questions, and resolving their issues. Your friendly and helpful demeanor will be the key to creating a positive experience for each customer. Your attention to detail and ability to multitask will ensure that no customer concern goes unresolved. We pride ourselves on our commitment to excellence, and we look forward to welcoming you to our team.

Benefits

Flexible Schedule

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Provide outstanding customer service by answering inquiries and resolving any issues that arise.
• Assist customers with product information and ensure they have a positive experience when interacting with our company.
• Efficiently handle customer complaints and provide appropriate solutions in a timely manner.
• Collaborate with team members to resolve complex customer issues and ensure customer satisfaction.
• Document all customer interactions and maintain accurate records of inquiries, comments, and complaints.

Requirements

• Prior experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Positive attitude and willingness to go above and beyond to assist customers.
• Strong computer skills and proficiency in basic software applications.
• Property & Casualty License required or willing to obtain