Job Summary

• Maintain a professional, yet friendly, atmosphere in the Campus Housing Office 
• Keep the main office break-room, seating areas, conference area, main desk, and coffee bar clean, properly stocked, and well-organized 
• Greet and assist tenants, prospective tenants, and Guest Room occupants, DTS Staff/Faculty, and other visitors 
• Answer incoming calls and emails to the Campus Housing Office and distribute messages or emails to the appropriate Campus Housing staff if specialized reply is needed
• Process maintenance requests between residents and the Facilities and Plant Operations Department (FPO)
• Assist with resident move-in/move-out activities, to include receiving and handing out keys, and preparing move packets
• Assist with creating and sending weekly Campus Housing Newsletter
• Upload campus slides to TV reels of both buildings 
• Coordinate Guest Room reservation schedule, key pick-up/drop-off, and cleaning requests while monitoring activity on the Room Racoon website
• Provide weekly deposits to DTS Accounting of all rent payments delivered to Rent Drop Boxes in both apartment buildings and credit payments to tenant’s portal
• Provide administrative support to Tier 1 Campus Housing events
• Assist with data entry and verifications of residents
• Assist Assistant Director of Campus Housing as needed
• Other duties as assigned

• Must select a course schedule that is conducive to the requirements of the role (approved by Supervisor) 
• The Housing office is open Monday-Saturday, therefore this person would need to be willing to work on Saturdays. 

Job Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills 
• Excellent organizational skills and attention to detail
• Self-starter with proven ability to own and tackle various projects independently
• Excellent time management skills with a proven ability to meet deadlines
• The ability to self-create structure in a work environment and prioritize a variety of on-going tasks and projects
• Ability to function well in a high-paced and, at times, stressful environment

• College degree preferred
• Administrative experience preferred
• Proficient with Microsoft Office Suite, Google Suite, Canva, Mail Chimp, and Asana preferred
• Willingness to learn new digital platforms/systems

• Ability to sit at a desk and work on a computer for a prolonged period
• Ability to stand or walk for a prolonged period
• Ability to climb stairs
• Must be able to lift up to 20 pounds at times