Description

D& L Parts Company is a leading provider of HVAC systems, appliances and parts dedicated to delivering high-quality products and exceptional customer service. With a strong focus on customer service and sustainability, we strive to meet the diverse needs of our local technicians, multi-family maintenance and DIY home owner customers.

Position Overview: We are seeking a motivated and experienced E-Commerce Inside Sales Representative to join our team and drive sales growth in the HVAC and appliance sector. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-focused approach to sales. In addition a strong background in growing sales on Amazon and other multiple web based platforms.

Responsibilities:

Sales Generation:

• Grow and boost revenue online by adding inventory to online platforms and managing customer facing digital catalogs.
• Ensure the online store is visually appealing, easy to navigate and furnished with accurate, up-to-date listings and content.
• Track order process flow to improve efficiencies and satisfaction.
• Follow up on inbound leads and inquiries promptly, providing product information and pricing.

Customer Relationship Management:

• Address customer inquiries and concerns professionally and efficiently, ensuring a positive customer experience.
• Collaborate with technical support and Distribution Center Management teams to resolve customer issues promptly and effectively.
• Develop relationships through marketplaces to grow sales.

Market Analysis and Strategy:

• Monitor market trends, competitor activities, and customer feedback to identify opportunities for product expansion and sales growth.
• Develop and implement targeted sales campaigns, promotions, and product launches.
• Develop and implement ecommerce strategy to improve website performance, traffic acquisition, sales optimization, conversion, and a/b testing and reporting.

Requirements

• Minimum of 3 years’ experience in a fast-paced, ecommerce business with a track record of driving online sales and revenue growth
• Hands-on experience in managing and maintaining ecommerce websites/portals
• Fundamental understating of the ecommerce metrics 
• Familiarity with web design and a keen eye to detail
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, or related field preferred, however, equivalent work experience will also be considered.
• Experience with appliance or HVAC parts or selling into multifamily properties a plus