Main Responsibilities of a Customer Service Representative
● Serves customers by providing all necessary service and product information.
● Resolves service and product problems.
● Ensures customer satisfaction and apleasant user experience.
Customer Service Representative Job Description
We are looking for experienced and seasoned customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
A customer service representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.
The perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and maintaining financial accounts.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management. By accomplishing related results, our top-quality candidate contributes to the team effort.
Responsibilities of a Customer Service Representative
● Answers service and product questions to attract potential customers.
● Recommends other services and products based on the known information.
● Records account information to open customer accounts.
● Updates account information.
● Maintains customer records.
● Resolves service and product problems.
● Clarifies customers' complaints.
● Determines the cause of the problem.
● Provides adequate solutions to problems according to the policy.
Customer Service Representative Job Requirements
● Multitasking
● Analyzing information
● Resolving conflict
● Phone skills
● Listening
● Documentations skills
● Market Knowledge
● Problem-solving
● Quality focus
● Communication skills
● Product knowledge
● Customer service

Founded in 1961, D&L Cleaners was started by sisters Joann Petersen and Elaine Storer and their husbands, who had a vision for Idaho Falls' first coin-op dry cleaning service. It was decided to name D&L after their husbands Dean and Lloyd, but Joann and Elaine were the life-blood of the company and worked for years to grow their business and establish D&L Cleaners as the trusted name in professional clothing care. Self-serve coin-op machines soon turned into a full-service dry cleaning and laundry facility. In 1980 Joann bought out her sister and now 3 generations of Petersen's have been working to continue D&L's legacy of quality, affordable dry cleaning and laundry services in Eastern Idaho.