27 Service Operations Analyst Jobs in Raleigh, NC
Cynet Systems is Hiring a Service Operations Analyst Near Raleigh, NC
Responsibilities:
- Assist multiple Project Managers in the day-to-day administration of various projects.
- Activities include but are not limited to booking orders; invoicing; shipping; generating transmittals; producing purchase requisitions/orders; electronic filing and processing.
- Learn and use existing ERP systems to provide information for various aspects of proposals and projects (tax, credit, order tracking).
- Monitor, report and drive sales leads using Salesforce reporting to management.
- Assist with order tracking, shipping, and reporting.
- Establish contacts with suppliers and customers to independently quote, process, and deliver small one-time parts orders.
- Garner a basic understanding of the technology used in order to estimate service work.
- Raise Project Manager awareness of any areas behind schedule in the scope to be expedited.
- Lead group meetings on the current status of all jobs based on input from various resources.
- Work directly with customers to cultivate sales opportunities and prepare all necessary documentation to provide appropriate parts and service quotes.
- Develop and provide routine financial reports to management to broadcast department metrics and statistics.
- Perform mathematical calculations, organize data, prepare graphics and presentations, and assemble data packages, applying candidate own knowledge and experience toward the resolution of problems .
- Bachelor s degree in finance or accounting or administration.
- Minimum of 3 years of experience, or a special combination of education and experience and/or demonstrated accomplishments.
- Experience in operations, sales, supply chain, logistics, finance, data management, accounting, or business preferred or a related role.
- Analytical mindset; ability to analyze large sets of data and provide meaningful insight.
- Strong communication, listening, and presentation skills.
- Ability to independently manage and prioritize tasks in a fast-paced, constantly evolving environment.
- Attention to detail and good organizational skills.
- Ability to successfully interface with customers, suppliers, and internal personnel (some
- international) to resolve project issues of equipment delivery and invoicing.
- Self-starter with the capability to drive and complete assigned tasks with minimal oversight.
- Ability to research terms and conditions to resolve issues and questions.
- Must function well in a matrixed team setting and be well organized to accommodate requests/actions from a broad number of stakeholders.
- Analytical ability to review financial data and identify any errors and ensure accurate reporting.
- Advanced capability in SAP, PowerPoint, Salesforce, Word, and Excel (calculation, graphing, etc.) is required.
- Strong interpersonal skills to professionally manage expediting, information requests, and probing to ensure deliverables are met and potential delays are identified as early in the process as possible.
- Requires a thorough understanding of project management practices and logistics.
- Work may require adapting standard practices and procedures to cover various, moderately complex semi-technical problems and situations for which specific measures are not completely defined.
- Decisions are based on their own technical knowledge, skills, and established precedents.
Job Summary
Full Time
$84k-107k (estimate)
04/27/2024
05/16/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Service Operations Analyst positions, which can be used as a reference in future career path planning. As a Service Operations Analyst, it can be promoted into senior positions as an Operations Research Analyst IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Operations Analyst. You can explore the career advancement for a Service Operations Analyst below and select your interested title to get hiring information.
