Job Detail

• Job Code 735461
• Tax Term W2 Hourly1099Corp To Corp
• Career Level Mid Level
• Experience 5 Years
• US Work Status US CitizenGreen Card HolderEADH-1B - Temporary Visa
• Job Duration 12 Months
• Qualifications High School Diploma

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Currently we are looking for a qualified individual to work as a Service Support Analyst- Mid Level with our direct clientin 1010 Middleton Dr., Raleigh, NC.

• IT – User Support Technician – This position is based on Dix Campus in Raleigh, NC and is not eligible for remote work.
• This position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.

Skills

• IT Support, troubleshoot,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology
• Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.
• Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones. Nice to have
• First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.
• Use of an IT Ticketing System like ServiceNow to resolve requests and document work.
• Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed. (Desired)

Required skills