Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy. Job Description Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. With over 17,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy. Job Description for Program Manager: Customer relationship management by strategic account planning, business development, and customer satisfaction. In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth. Responsible for achieving revenue targets per budget and business ask. Map current/new customers to various business groups for account mining Regular follow-up with customers on the new opportunities Work on proactive business proposals along with delivery and sales Preparing business case for new projects, presenting viable proposals for approval Pursue with customers for approval of business proposals till PO is issued Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires Interfacing with the global delivery teams to ensure quality and timely program execution. In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions. Reviewing any customer escalations and coordinating with offshore for quicker resolution Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc. Responsible for overall Project status and communications with customer managers as a Single Point of Contact Project scoping and helping customers in drafting SoWs/proposals. Cover Delivery visit meetings and compile and follow up actions till closure. Position Requirements: Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage. Thorough understanding of project/program management techniques and methods with PMP or CSM certification 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers. Must be a Green card holder or US Citizen Position is based in Everett /Seattle, USA, and needs to travel to other locations for meetings with customers on a need basis. Excellent problem-solving ability and verbal and written communication and presentation skills. Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs This job requires travels to customer sites Cyient is an Equal Opportunity Employer. Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter. Skills & Experience Aerospace Industries, Customer Engagement, Customer Satisfaction, Domain Knowledge, Program Management, Relationship Management Cyient is an Equal Opportunity Employer. Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter. At Cyient, we work towards improving the daily lives of people with unwavering focus. From a quieter flight to a safer train journey, a more reliable energy supply, or a faster internet connection, we provide engineering, manufacturing, geospatial, network, and operations management services to industry leaders across the globe. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. Our 15,000 associates are located in more than 21 countries, supporting 12 industries, including aerospace, defense, healthcare, telecommunications, rail transportation, semiconductors, geospatial, industrial, and energy. With a sound track record of growth and profitability, we are committed to developing a sustainable society and actively promoting education and inclusive growth initiatives in our local communities. We have established deep-rooted, enduring relationships with global industry leaders, by understanding their business needs, goals, culture, and core values. As part of our strong corporate ethos, co-creating business, and public value is important to us. In this direction, the Cyient Foundation has developed a framework that unifies our diverse corporate social responsibility initiatives, such as government school adoptions, digital literacy programs, and social innovation technology projects. We are proud to be certified as a ‘Great Place To Work’ in India. This is a significant milestone for us and is a testament to our commitment to being an employer that drives on talent and innovation. We are committed to designing tomorrow together with our stakeholders and being a culturally inclusive, socially responsible, and environmentally sustainable organization.