Custom Veterinary Services (CVS) is a leading developer and manufacturer of dermatological and nutritional products for the pet community. Locally owned and operated, CVS is committed to the success and growth of both its brand partners and employees. We are a rapidly growing business, looking for dynamic and entrepreneurial team members who are interested in growing and creating.

As a Customer Success Specialist, you will serve as the main point of contact for new and existing customers accounts. You will be expected to lead and advocate on behalf of the customer aligned with our company’s core values. You will work side by side with multiple departments as we continue to surpass customer expectations as valued partners. Most importantly, you will be part of an amazing, supportive team committed to the immediate success and continued long term growth of Custom Veterinary Services!

Responsibilities

• Developing and maintaining our strong customer relationships
• Deliver consistent updates with customers for clarity of purchase orders, production timelines, and proper reporting of issues and solutions
• Communicate expectations (both internal and external) in tandem to produce successful customer outcomes to meet time sensitive production dates
• Coordinate and conduct customer check-in calls, updating customers’ goals and strategies via video conference calls
• Ability to perform thorough and insightful data analyses based on customer KPIs
• Contribute to the development and improvement of department processes and workflow as needed
• Collect and distribute customer feedback to meet customer requirements as needed to management assist with key decision making

Qualifications

• Minimum 1-2 years’ experience in wholesale account management/customer service/project management environment
• Previous logistics experience in manufacturing
• Positive attitude, personable, and comfortable working in a fast-paced, collaborative environment
• Quick learner and not afraid to ask questions
• Passion for taking complete ownership of customer accounts, issues, success, etc.
• Outstanding communication skills and ability to work across teams to prioritize tasks
• Analytical and critical thinking with attention to detail
• Problem-solving and organizational skills are necessary
• Must be well-organized and utilize protocols in place to achieve desired customer SLA (service level agreement)
• Tech Savvy, able to complete tasks using programs such as Microsoft Office Suite, Outlook, QuickBooks, Google Documents, Slack, Zoom, and Microsoft Teams.
• Flexible to assist with additional tasks as needed

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Office Environment at a single manufacturing facility.
• Required to sit; use hands and fingers, handle, or feel; required to stand; walk and reach with hands and arms.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Bachelor's (Preferred)

Experience:

• Account Management: 3 years (Preferred)
• Project Management: 3 years (Preferred)
• Customer Service Specialist: 3 years (Preferred)
• Customer Service Excellence Focus: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person