**Job Summary:** We are seeking a dedicated Bilingual Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a passion for providing exceptional customer service. **Responsibilities:** - Communicate effectively with customers in both English and Spanish - Provide outstanding customer service via phone, email, and chat - Conduct outbound calling to follow up on customer inquiries - Analyze customer needs and recommend appropriate products or services - Process orders, returns, and exchanges accurately - Perform data entry tasks to update customer information in the system **Qualifications:** - Fluency in both English and Spanish is required - Proven experience in customer service or sales roles - Strong phone etiquette and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficient in data entry and computer systems - Excellent problem-solving skills and attention to detail This position offers the opportunity to work in a dynamic customer service environment where you can utilize your language skills to assist a diverse customer base. If you are passionate about delivering top-notch service and enjoy interacting with people, we encourage you to apply for this rewarding role.

Job Type: Full-time

Pay: $48,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Hialeah, FL 33013: Relocate before starting work (Required)

Work Location: In person