We are hiring a English Speakers Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. We are looking for candidates with experience in Manufacturing processes and that feel comfortable in warehouse enviroments.
Schedule:
Monday to Friday 8:00am - 6:00pm, some saturdays when required.
Responsibilities:
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Answering hundreds of calls daily.
Requirements:
Proven customer support experience
Strong phone contact handling skills and active listening
Strong Microsoft Outlook experience, sending hundreds of emails
Excellent english communication and presentation skills
High school diploma or equivalent; college degree preferred
Customer service representative top skills & proficiencies:
Customer Service
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills
Please for consideration send your resume or come to the office an apply
DORAL
7297 NW 36TH ST
MIAMI FL 33166
305-4770443
HIALEAH
4363 WEST 16TH AVE
HIALEAH FL 33012
786- 7035999
Job Type: Full-time
$17.00 per hour