Level 2 Deskside Support Technician

Location Bronx, NY

Company Order Number 2722

# of openings 1

Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=CUSTOMONLINE&cws=37&rid=2722)

Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking for a Level 2 Deskside Support Technician! This person is primarily responsible for providing desk side and phone support to the staff and administration in a college environment, located in the Bronx.

The annual compensation for this role ranges from $40,000 - $50,000, based on experience and skillset.

RESPONSIBILITIES:

Provide hands-on technical support to all staff and administrators

Monitor and follow up calls in ticketing queue

Provide support for hardware/software issues in-person

Follow up to closed tickets to ensure customer satisfaction

Provide resolution and assistance to issues related to the network migration

Network access troubleshooting and repair including Wireless

Confirm printer access, shared storage access, application access

Provide resolution and assistance to standard supported applications: MS Office 365, Browser programs, Antivirus and other supported proprietary applications and systems

Log and update all calls into Ticketing System

Perform other job-related duties as assigned

QUALIFICATIONS:

A certification

3-4 years experience in hardware and software support

Dell / Lenovo certifications

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

Excellent customer service skills

Excellent verbal and written communication skills

Ability to work independently and as part of a team

Strong knowledge of Windows operating systems: Windows 7 & 10

Ability to troubleshoot hardware and software problem

As this position involves work at the offices of an organization which requires all staff members to be vaccinated against COVID-19, you will need to provide proof of vaccination prior to employment.

Custom Computer Specialists Offers:

Competitive salaries

Comprehensive benefits including:

Medical and dental plans

Company paid vision and short and long term disability plans

Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

401K with employer match

Tuition reimbursement

Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

Company paid life Insurance

Paid holidays and vacation

Technical certification gift card rewards program

Come experience our unique culture and see how our right people, right results philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

Back (https://phh.tbe.taleo.net/phh01/ats/careers/v2/searchResults?org=CUSTOMONLINE&cws=37) Share