JOB SUMMARY:

Responsible for fielding incoming calls from existing customers, accurately quoting prices, scheduling deliveries, interacting with production, and providing quality customer service. Position serves as central point of contact to suppliers and customers.

ESSENTIAL FUNCTIONS:

• Listen to and resolve customer complaints regarding services and products
• Prepare sales and inventory reports
• Remain current on new products, and product offerings of company and competitors
• Develop smooth, efficient and accurate relationships with Outside Sales and Production Support
• Attend company meetings to exchange product information, learn about new products and share best practices
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Scope of Responsibility:

• Must possess knowledge of accepted sales practices and procedures.
• Must have the ability and the motivation to maintain existing accounts.
• Must be highly motivated with the desire to succeed and the ability to assume additional responsibilities.
• Must have the ability to communicate effectively in English, both verbally and in writing.
• Must be able to communicate and develop effective relationships with customers and executive leaders.
• Must be able to perform mathematical calculations accurately and efficiently.
• Decision Making: Carries out routine duties and responsibilities with minimal supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations.
• Communication: Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.

EDUCATION and/or EXPERIENCE:

Bachelor’s Degree in Business Administration or other related curriculum preferred or two (2) years’ experience in customer service. Strong communication skills, both oral and written. Must be proficient with computers and have a strong mathematical background.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATION:

N/A

PHYSICAL DEMANDS:

The primary body positions for this job are standing, walking and sitting with light to medium body weight/force to lift, carry, push and/or pull objects or materials. Hand-arm and foot-leg controls are essential. The employee will be required to occasionally climb, crawl, squat, kneel, bend, reach, handle, finger, feel, talk and hear. The following vision abilities are required: near and far acuity, depth perception, sharp focusing, color distinction, and peripheral sight.

WORK ENVIRONMENT:

Work includes exposure to heavy equipment and machinery where failure to observe proper safety regulations and practice could result in serious personal injury. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. Noise level in the work environment is usually low to moderate.

TECHNICAL SKILLS:

Thorough knowledge of computer systems to include ERP, internet (including but not limited to e-mail) as well as word, database, spreadsheet, graphic, presentation and communication processing programs.

Salary:

Salary is commensurate with experience

EMPLOYEE REVIEW:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Job Type: Full-time

Pay: $38,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Columbia, SC: Relocate before starting work (Required)

Work Location: In person