Customer Service Representative (CSR)

We are seeking a highly skilled and dedicated Customer Service Representative to join our team! As a CSR, you will be the primary point of contact for our customers, handling a variety of customer inquiries and issues with professionalism and excellence. If you have a passion for delivering exceptional customer service, are detail-oriented, and have excellent communication skills, we want to hear from you!

Roles & Responsibilities:

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner

· Resolve customer complaints and issues related to damages, order discrepancies, and other customer concerns

· Follow up with customers on outstanding orders and provide updates on order status

· Communicate with sales teams and other internal departments to resolve customer issues and ensure customer satisfaction

· Update customer records and track orders to ensure accurate and timely resolution of customer issues

· Identify and report on recurring customer issues and suggest process improvements to management

· Collaborate with other CSRs and teams to ensure seamless customer service and support

Qualifications and Skills:

· 1 year of experience in customer service or a related field

· Excellent communication and problem-solving skills

· Detail-oriented and organized with strong attention to detail

· Ability to work in a fast-paced environment and adapt to changing priorities

· Strong computer skills and experience with CRM software and other customer service tools

· Ability to work independently and as part of a team

· Positive attitude and strong work ethic

· High school diploma or equivalent required

Benefits:

· Competitive salary based on experience

· Medical Insurance

· Opportunities for growth and development in a fast-growing company

· Job Type: Full Time

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person