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Job Summary:
We're looking for a Program Manager to join our dynamic and growing team of Umo customer delivery Program Managers. As a customer delivery Program Manager, you will manage the onboarding and customer success of public transit agencies subscribing to Umo, Cubic's breakthrough software-as-a-service fare collection platform.
The Program Manager provides technical and operations support, training, and consultation to new and existing clients. Working closely with customers, the product team and other Program Managers, the Program Manager is responsible for a new client's transition from its legacy fare collection system to Umo, providing product/service information, advice on best practices, system training for employees, platform configuration and ongoing service as the primary liaison between the client and the broader Umo. The PM also serves as the long-term account manager, supported established clients by answering how-to questions, monitoring, and promoting increased passenger adoption, providing technical support and configuration changes, and introducing new features.
This position typically works under limited supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.
Who we're looking for:
We're looking for someone with a passion for the customer, sees what needs to be
done and works collaboratively with all stakeholder to achieve customer outcomes by applying their project management and customer management excellence. They should spend time obsessing every day on how to work with the customer, internal teams, and suppliers to deliver on our project commitments to customers. We put a lot of trust and faith in our team members and this person must instinctively know how to use that for the betterment of our projects, customers, and team.
You will be highly organized with excellent planning and communication skills. You are comfortable with technology and managing technology implementations.
The role offers an opportunity to join a dynamic team that is passionate about making the everyday use of public transportation better for millions of riders. You will join a team that has a proven success record of winning and delivering projects.
With our growing customers base being distributed all over the country, the role can be located anywhere in the United States. A proximity to an airport with reasonable connectivity is desirable as the role will require occasional travel in support of customers and projects.
What you'll be doing:
Minimum Job Requirements:
Highly desirable
What we're like?
Working in the Umo team is not easy and we aren't interested in hiring people familiar with the word "can't." Our team is inclusive and diverse to best represent the markets and communities we serve.We require honesty and integrity no matter what. We're hands-on and hyper-focused on driving continuous value to our customers and let nothing stand in our way of doing so. When we make mistakes (and we do), we learn quickly from them and always assume our team and customers had the best of intentions. We challenge each other's boundaries and mindsets and have built a team that's fun to work and learn with. We love thinking every day on how we can improve how we work for the benefit of our customers. We're rewarded daily as our product is used around the country to give everyone the ability to travel safely, seamlessly, and stress-free around their city or town.
Still with us? Sound interesting? Let's talk!
Cubic Pay Range:
$95,000 - $167,739 benefits.
*Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from our lowest geographic market up to our highest geographic market.
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Worker Type:EmployeeFull Time
Durable Manufacturing
$138k-184k (estimate)
04/18/2024
06/27/2024
cubic.com
SAN DIEGO, CA
3,000 - 7,500
1951
Public
BRADLEY H FELDMANN
$1B - $3B
Durable Manufacturing
Cubic is a technology company that develops and provides AEW antennas, photonic systems and analytical instruments for defense and military sectors.