21 Contact Center Specialist (FT) Jobs in Grand Rapids, MI
Cu*Answers is Hiring a Contact Center Specialist (FT) Near Grand Rapids, MI
- Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned.
- Initiate outbound calls, both sales and reminders, based on assigned campaigns.
- Actively soft-sell credit union products and services by matching product/service benefits to the member’s needs.
- Perform duties related to special projects requests.
- Other duties as assigned.
- Ability to work hours of Contact Center Operations as needed.
- Working knowledge of Microsoft Office primarily Outlook, Excel, and Word.
- Excellent interpersonal communication skills
- Demonstrate attention to detail and respond well to deadlines
- Prior Sales Experience; preferably in a credit union or financial services environment
- Ability to work with and take/provide direction to others
- Ability to use discretion when dealing with sensitive or confidential data.
- Ability to accurately type 20 words or more per minute.
- Ability to work effectively within a team setting.
Job Summary
Full Time
IT Outsourcing & Consulting
$35k-45k (estimate)
11/14/2023
05/17/2024
www.cuanswers.com
Grand Rapids, Michigan
100 - 200
Cynthia Hoffman
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About Cu*Answers
CU Answers provides a wide variety of services for credit unions including its flagship CU BASE processing system (online and in-house) and Internet development services featuring It's Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing.
The job skills required for Contact Center Specialist (FT) include Products and Services, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist (FT) positions, which can be used as a reference in future career path planning. As a Contact Center Specialist (FT), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist (FT). You can explore the career advancement for a Contact Center Specialist (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.
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