```Overview:```
We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our team. As a Healthcare Customer Service Representative, you will be responsible for providing exceptional service to our patients and assisting them with their healthcare needs. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we would love to hear from you.

```Responsibilities:```
- Answer incoming calls from patients and provide assistance with inquiries or concerns
- Conduct outbound calls to schedule appointments and follow up with patients
- Enter and update patient information accurately in the system
- Provide information on healthcare services, insurance coverage, and billing inquiries
- Maintain confidentiality of patient information and adhere to HIPAA regulations
- Resolve customer complaints or issues in a professional and timely manner
- Collaborate with healthcare providers and other team members to ensure excellent patient care
- Meet performance goals and targets set by the company

```Requirements:```
- High school diploma or equivalent
- Previous experience in customer service or call center environment preferred
- Excellent verbal and written communication skills in English; in Spanish is a plus
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to multitask, prioritize, and manage time effectively
- Empathetic and compassionate attitude towards patients
- Sales experience is a plus

Join our team as a Healthcare Customer Service Representative and make a difference in the lives of our patients. Apply today!

Job Types: Full-time, Contract

Pay: $19.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person