Customer Service Representative - Entity Portfolios

Wilmington, DE

Monday - Friday, 11:00am-8:00pm

Hybrid - Onsite minimum 3 days a week

Are you passionate about delivering exceptional service? Us too.

As an Entity Portfolio Specialist (EPS), you will be responsible for providing exceptional service for CSC’s top corporate and law firm clients through maintaining the accuracy of their entity records. The EPS Team works closely with multiple of CSC’s business areas to meet our customers’ compliance needs and enhance their ability to maximize the Entity Management platform. Our commitment to build genuine relationships and support both our external and internal customers plays an integral role in retaining revenue for the enterprise and allowing clients to better focus their attention on running their businesses.

Some of the things you will be doing:

• Ensure the accuracy of our Company Records database through processing update requests received internally or directly from a client
• Develop and maintain client relationships built on trust and quality of work, keeping the entity portfolios of CSC’s major corporate of law firm clients in compliance
• Serve as an expert in the Entity Management Platform through facilitating on-the-spot training and demonstrations
• Be knowledgeable across many service areas within CSC
• Work with Strategic Account Managers (SAM) and leader to communicate and resolve any client issues encountered
• Complete the New Unit Placement Report and process credit and/or rebill invoice adjustments by the end of each workday

What technical skills, experience, and qualifications do you need?

• 5 years of Customer Service experience is preferable, yet not required
• Strong organizational and time-management skills
• Exceptional written and verbal communication skills
• Ability to multitask in fast-paced, deadline-driven environment
• Agility to shift focus based on the needs of the business
• Proficiency with Microsoft Office applications and experience utilizing the Salesforce CRM platform is a plus

Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.

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