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The Customer Support Specialist is a fast paced and detail-oriented role, responsible for providing high quality support to internal and external customers in a time sensitive sales cycle. The role is the day-to-day touch point with our customers, and is responsible for bringing “the royal touch” to all interactions. The role works closely with the Distribution team, supplying support at multiple stages of the sales cycle in order ensure a positive customer experience.
RESPONSIBILITIES:
Sales Cycle Duties:
· Critically review and process orders, ensuring they meet requirements for production, shipping and lead time
· Develop a strong knowledge of products and customer base
· Support Senior Customer Support Specialists and Customer Support Manager as needed
· Support Regional Sales team and Independent Distributor Partners in day to day customer satisfaction
· Manage day to day housekeeping for ERP and associated applications
Customer Experience Duties:
· Demonstrate a positive attitude, and commitment to delivering the highest standards of the customer experience at all times, rooted in a focus to add “the royal touch” to customers’ Crown experience
· Exemplify the ability to actively listen to customer needs and take action on information gathered and analyzed
· Collect customer feedback, and develop relationships with the customer base
· Understand, share and lead customers on company processes
· Act as a primary contact for business partners, and facilitate flow of information to sales and other internal departments as needed
· Field and resolve customer complaints, and escalate within Business Support as needed
General Job Duties:
· Adhere to company’s current master safety rules at all times
· Field calls for all facilities, and departments, and redirect as necessary
· Other administrative duties as assigned
· Scope and duties of this role may change as the company continues to grow and evolve
Requirements:QUALIFICATIONS AND SKILLS:
· Associate’s degree – relevant experience will be considered in lieu of a degree
· Customer service or related experience
· Clear and accurate written and verbal communication skills
· Proficiency in Microsoft Office suite, with basic knowledge of Excel
· Diligently punctual, with reliable attendance
· Self-starter with a strong work ethic
· Motivated team player with strong interpersonal skills, that is engaged with the business
· Strong organization, and multitasker
· Ability to adapt to a rapidly growing and changing business landscape
Preferred Skills and Experience:
· Bachelor’s degree
· Sage X3 or similar ERP
WORK ENVIRONMENT:
This job operates in a production plant, shipping area and office environment. The employee is occasionally exposed to facility elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Full Time
$58k-74k (estimate)
05/04/2024
05/20/2024
crownbakeries.com
Nashville, TN
100 - 200
Wholesale
The following is the career advancement route for Customer Support Specialist (DSD) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (DSD), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (DSD). You can explore the career advancement for a Customer Support Specialist (DSD) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.