Quality Carpet & Vinyl, Inc., a full-service flooring company focused on servicing customers in the multi-family, single-family, senior living, and commercial markets, is seeking a highly motivated individual for the company’s Operation department. In this position, you will provide support to the operations department for all floor-covering-related inquiries. Must have extensive knowledge of all types of floor covering materials, floor conditions, and installation processes.

Responsibilities include:

· Process and resolve all customer inquiries,

. On-going communication and collaboration with internal departments,

· Prepare estimates and process work orders,

· Manage projects from inception to completion,

· Interaction with the technicians/crews

· Proficiency in the RMFS take-off software, deisred

· Proficiency in the RMFS CRM software, desired

. General administration tasks

· Other tasks and duties as specified by the Department Manager

Required skills / Qualifications:

· Flooring knowledge of all types of flooring surfaces and floor covering materials

· Experience in solving customer issues

· Strong interpersonal, organizational, multi-tasking, and problem-solving skills

· Attention to detail is a must.

· Proficient with computer-based business tools (Word, Excel, Gmail, etc.)

· Ability to quickly learn and use new computer systems

· Associate degree or equivalent is required.

Job Type: Full-time

Pay: From $64,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Client Services & Customer Support: 3 years (Preferred)
• Flooring installation: 2 years (Required)

Work Location: In person