Responsibilities :

The primary focus of this position is to act as a representative of our client to provide top quality service to their customers which may be measured through defined numerical goals / targets.

Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position include answering inbound and outbound calls and following through on customer inquiries.

• Provide quality customer service by answering outbound customer calls and / or emails and chat, prioritizing and responding to customer questions / concerns, entering orders and / or rework orders, answering optical related technical questions
• Prioritize and problem solve customer issues and concerns.
• Manage customer late lists, moving late jobs through the lab and communicating with customers.
• Perform other duties within the customer service department or other areas as assigned.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

Minimum Qualifications :

• 1 year customer service experience to include phones, email and chat responses
• Optical industry experience is required
• Strong communication and computer skills
• High school diploma or GED

Feel free to apply directly or you can email your resume to with the job title in the subject line.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs.

In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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