66 Customer Service Specialist Jobs in Norcross, GA
Cynet Systems is Hiring a Customer Service Specialist Near Norcross, GA
Duties:
- Percentage of Time.
- All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed:
- Provide quality customer service by answering outbound customer calls and emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/ rework orders, answering optical related technical questions.
- Prioritize and problem solve customer issues and concerns.
- Manage customer late lists, moving late jobs through the lab and communicating with customers.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment.
- Observe all company policies, rules, and safety practices.
- The tasks of this position generally require duties to be performed by:
- Occasionally required to stoop, climb, or balance.
- Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
- Use of close vision, color vision, depth perception and ability to adjust focus.
- Fast paced, office environment.
- Regularly work with others.
- The noise level in the office is generally quiet.
- Safety and Ergonomic Requirements:
- Must practice safe work practices at all times and report any unsafe conditions immediately.
- Required to wear the appropriate PPE while in the laboratory, including but not limited to safety eyewear and enclosed shoes.
- Attend and participate in all required safety training.
- Participate in daily ergonomic stretches and follow all ergonomic requirements of the position.
- Follow all personal dress requirements according to the established dress code and safety requirements.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School education or equivalent preferred.
- At least 1 year of previous related experience and training required.
- None required.
- Telephone/Email Etiquette.
- Active Listening.
- Familiarity with electronic communication methods such as email, instant messaging and chat services.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write short correspondence.
- Ability to communicate effectively in a team environment.
- Ability to use professional language/conduct when communicating externally to customers.
- Math Ability.
- Basic ability to add and subtract.
- Understand decimal numerical sequencing.
- Ability to multitask and prioritize.
- Demonstrate good judgment and decision making skills.
- Ability to set up computers required (monitors, headsets, keyboard, docking station, laptop, cords, etc.).
- Microsoft Office programs required (Excel, Word, etc.).
- Gmail and Google Suite of Web Based Applications.
- Keyboarding skills with the ability to 10 keys.
- Technical and Internet Specifications (Remote Agents Only).
- Home Router with wired link to PC (Employee Provided).
- Business Level Internet (Employee Provided).
- Monitor (Company provided).
- Wired Headset (Company provided).
- Home Router with wired link to PC (Employee Provided).
- Business Level Internet (Employee Provided).
- Monitor (Company provided).
- Wired Headset (Company provided).
Job Summary
Contractor
IT Outsourcing & Consulting
$41k-51k (estimate)
05/25/2024
10/22/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Service Specialist include Customer Service, Communication Skills, Microsoft Office, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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