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Customer Service Representative
$35k-44k (estimate)
Full Time | Business Services 4 Months Ago
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Critical Process Systems Group is Hiring a Customer Service Representative Near Boise, ID

SUMMARY: This position is responsible for managing production schedules associated with the chemical and/or gas system designs, developing new procedures and communication of the schedule throughout the business value stream. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; To perform the job successfully, this position must be able to perform each essential duty satisfactorily. Requirements below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Monitor inbound orders mailbox and assigned customer portals for new orders and quotes. Ensure Quotes, estimates and PO align for pricing, quantities and description. This will include standard and custom projects, spare spares, service upgrades and warranty orders. Align files and folders to the appropriate directories and project folders as needed. Maintain project folders. Ensure critical information is complete: Customer billing, contact person, shipping terms, shipping address and shipping date. Enter projects in ERP System and communicate project schedules as required. Complete pre-authorizations to start work on projects prior to PO arrival as required under defined conditions and as directed. Update and maintain system sales pricing and budget cost throughout the project as needed. Ensure any changes are communicated and entered appropriately. Order entry, order processing, process shipping documents on orders, updating of cost reports and KPIs, support on warranty work. Other duties and responsibilities may be assigned as necessary Experience creating Gant Charts and pivot tables in Excel.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$35k-44k (estimate)

POST DATE

12/07/2022

EXPIRATION DATE

01/06/2023

WEBSITE

cpsgrp.com

HEADQUARTERS

BOISE, ID

SIZE

50 - 100

FOUNDED

1990

TYPE

Private

CEO

PAUL FRASCOIA

REVENUE

$50M - $200M

INDUSTRY

Business Services

Related Companies
About Critical Process Systems Group

CPS is a manufacturer and supplier of fluid handling, fume exhaust and chemical blending systems for commercial and industrial sectors.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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