You haven't searched anything yet.
Start from: | 03/24/2024 |
Company: | Cascade Orthopedic Supply, LP |
Department: | Customer Service |
Location: | - |
Type of position: | Full-time |
Remote possible: | Yes |
Job ID: | 6712 |
Cascade Orthopedic Supply, LP, a separate and independent subsidiary of Ottobock, is distinguished as the largest O&P distributor in North America. We provide solutions that improve quality of life!
Our reputation is built on its continued commitment to customer service and technological advancements. We distribute a wide selection of products from over 300 suppliers. As part of our ongoing commitment to excellence, the company boasts a friendly and knowledgeable team, electronic invoicing and payment options, discounts, patient care software integrations, and overnight delivery at ground rates to help streamline business practices.
We have longstanding customers and valued employees who have been with the company for more than 30 years, and are proud to sell and support products that assist in mobilizing and empowering people across the country.
As we continue to grow we are looking for enthusiastic, motivated individuals who share our vision and mission for success to join our team. We are looking for a strong Customer Service Returns Representative to join our remote Customer Service Team! (Work schedule 8:00AM-5:00PM PST/9:00AM-6:00PM MST/10:00AM-7:00PM CST/11:00AM-8:00PM EST, M-F)
Job Description
The Customer Service Returns Representative reviews and processes returns as well as answers emails and chats to respond to return requests and issues from customers and internal departments, as well as gathers needed data to return products to vendor when necessary. Projects a professional company image through email, and chat interaction.
The Cascade Customer Service Team is on the front lines of ensuring that every Cascade customer is a happy and satisfied customer.
The ideal candidate will have experience working in telephone customer service and online return requests, assisting customers with order placement, returns, and problem resolution.
Additional expectations
Follow Order Entry/RMA/PO procedures.
Follow established company policies (shipping program policy including provisions for minimum order value, drop shipments and backorders, stock/non stock inventory exceptions, and RMA policies).
Learn products and product codes.
Learn how products are used.
Utilize P21 Portal and daily backorder report for follow up with customers and notes in P21.
Attend all team meetings/in-services/trainings and provide feedback and ideas.
Starting salary - $17-18 per hour
Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
Paid parental leave
Ottobock/Cascade will not discriminate against any applicant for employment because of race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability or genetic information. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older) disability and genetic information.
Note: Ottobock/Cascade does not accept CVs from recruiting agencies or staffing firms and will not consider payment of any referral compensation or recruiter fee relating to unsolicited CVs. We kindly request that all job seekers interested in opportunities with us apply directly through our official careers page: https://www.ottobock.com/en-us/careers
Full Time
Logistics Services
$34k-43k (estimate)
03/15/2024
05/14/2024
ottobock.com
SALT LAKE CITY, UT
50 - 100
1919
$10M - $50M
Logistics Services
Helping people maintain or regain their freedom of movement this is Ottobocks mission. Just as it has been for over 100 years. Our med-tech company continually sets new standards in the fields of prosthetics and orthotics. In 1997, we launched the C-Leg, the worlds first leg prosthesis to be controlled completely by microprocessors. Our C-Brace mechatronic orthosis, which helps people to stand and walk again when they are affected by paralysis due to neurological conditions such as multiple sclerosis and strokes, still features absolutely unique technology. And our portfolio also features whe...elchairs and exoskeletons. The latter relieve strain for people who do physically demanding jobs and make workplaces in the industrial, logistics and trade sectors more ergonomic. Tech, digital, human Ottobock creates an integrated approach by combining innovative products with customised treatment. The company has over 240 of its own patient care centres worldwide, ensuring close relationships with users and providing key momentum for the improvement of existing solutions and the development of new ones. As we move forward with the digitalisation of the fitting process, we are boosting efficiency and making our treatment more comfortable for external orthopaedics companies and medical supply companies as well. We have maintained a stable growth track for many years, and our sales topped the one billion mark for the first time in 2019. Our over 8,000 employees worldwide contribute to achieving this. We coordinate our international activities from our headquarters in Duderstadt, Germany. Thanks to a global network of research, production and logistics sites as well as sales and service companies in over 50 countries, we combine a genuine international approach with a local presence. Data Privacy, Imprint, Legal Terms - Visit www.ottobock.com/socialmedialinks
More
Show less
The job skills required for Customer Service Representative I (Cascade -Returns) include Customer Service, Life Insurance, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I (Cascade -Returns). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I (Cascade -Returns). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I (Cascade -Returns) positions, which can be used as a reference in future career path planning. As a Customer Service Representative I (Cascade -Returns), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I (Cascade -Returns). You can explore the career advancement for a Customer Service Representative I (Cascade -Returns) below and select your interested title to get hiring information.