As a Cricket Wireless Store Manager you will be responsible for dealing with any and all customer questions about the products and services the company offers. Maintaining sales and team building with employees. The Sales Rep is expected to be continuously updating their knowledge of the company products, services, and policies.

Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.

Another key responsibility is maintaining the presentation of the sales floor, training, products, signage, and displays.

Responsibilities:

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers, managing financial transactions, and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Cross-selling products to increase purchase amounts.

Requirements:

• high school diploma.
• Retail sales experience.
• A professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
• The ability to read, write, and perform basic math.
• The ability to stand and walk for extended periods of time.

Job Type: Full-time

Salary: $15.00 - $19.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Cash handling: 1 year (Preferred)
• Sales, Retail & Customer Support: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Job Type: Full-time

Pay: $38,556.22 - $46,433.30 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends

Experience:

• Cell phone sales: 1 year (Required)

Ability to Relocate:

• Tampa, FL: Relocate before starting work (Required)

Work Location: In person