Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters—helping people bring their best vision to life. The primary role of this position is to supervise and control the activities and operation of an Optical Outlets office. Train new hires for various positions within Optical Outlets offices Supervise and control operation of the office to ensure that they operate in compliance with all company personnel and security policies, and approved procedures Maintain all product, equipment, and supplies in the office. Inform the District Manager of trends, needs, or problems Maintain office operations within controllable expense budgets such as payroll, overtime, supplies, and maintenance Comply with proper promotional, merchandise, and display policies and practices Maintain positive patient/customer and public relations by ensuring follow-up on any patient/customer complaints Establish professional relations with all doctors, whether they are leasing, employed, or referring Provide coaching in new product introduction, technical and selling techniques to all office personnel Supervise and follow up on all insurance and any other required billing for office Responsible for reconciling all financial reports including but not limited to bank deposits, returned checks, insurance payment posting, daily-weekly-monthly reports, A/R reports Supervise and coordinate all Doctor appointment scheduling Notifies the District Manager and Home Office Personnel of recruiting, labor, training, or wage and salary issues in their office Request approval from the District Manager for any wage increases regarding all subordinates in the assigned offices Inform the District Manager of any quality or patient flow problems that exist in assigned offices Coordinate with the District Manager on security-related matters Inform the District Manager of any significant changes in the office concerning operating or procedural changes needed Perform all tasks assigned by District Manager Typically has the following skills or abilities: Bachelor’s degree in related field or equivalent experience Minimum of 2 years of leadership experience in a business-related environment Optical experience preferred Proven track record in leading overall team performance and understanding of optometric business processes and strategic development Ability to recruit, facilitate, train, coach, and develop excellent patient centric staff Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business Ability to provide enthusiastic and concise communication to meet or exceed customer expectations as well as foster positive staff, doctor and team relationships Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. Salary Ranges: $14.75 - $19.00 Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Optical Outlets Benefits Package To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health—physical, mental, emotional, and financial. Here’s a quick overview of the standard benefits package. Medical and dental insurance Free vision care insurance and eyewear discounts 401(k) retirement plan with employer match up to 3.3% Paid vacation and holidays Life, accidental, and disability insurance plans EAP access for employees and family VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies. Why VSP Vision? When you become a VSPeep, you join a group of thinkers, doers, adventurers, risk-takers, and boundary pushers who think outside the peripheral to develop products, programs, and services that help create a world where everyone can bring their best vision to life. Our goal to be a diverse, equitable, and inclusive company isn't a fixed destination but rather a constant endeavor to learn, grow, and drive positive change. We strive continually to enhance the lives of each of our employees, members, stakeholders, and communities. Join the power of our purpose and check out job opportunities with VSP Vision and its strategic businesses, including: VSP Vision Care, Marchon Eyewear, Altair Eyewear, VSP Optics, Eyefinity EHR, VSP Retail, VSP Ventures, and Eyes of Hope (our charitable giving platform).