The New York Credit Union Association is the official state trade association for New York credit unions and the more than 6 million members they serve. Together with our membership and the entire credit union system, we are committed to a shared vision in which Americans choose credit unions as their best financial partner.

To advance this vision in New York, we provide our member credit unions with a full range of services, including: governmental affairs, education and training, outreach and regulatory compliance. We also work diligently to build public awareness about the value and necessity of credit unions' not-for-profit, cooperative structure.

Like the credit unions we represent, we are committed to the people helping people philosophy. This philosophy drives every service we offer, and it inspires us to fight for the financial well-being of all consumers.

Successful candidate will be responsibilities will include managing the overall day-to-day operations of UsNet, business development activities and be accountable for the quality of operations. Serve as primary contact in responding to service inquiries reported by UsNet participants. Prepares for client inquiries by developing an understanding of products, services and process flow. Responds to client inquiries by gathering, researching and assembling information in a manner the client has a clear understanding of information and answers. This role involves maintaining regular correspondence with primary business partners as it relates to resolving service inquires for participants. Monitor and report on overall operations of UsNet. Monitor network volume and report cause of significant trends or variances. Maintain network reports from third party vendors to develop internal reports, billing, and network statistics. Track and support incentive programs. Maintain monthly reports to all UsNet participants. Maintain operating profiles on all participants and CU Service Centers. Assist in maintaining UsNet's Quality Assurance Program regarding service levels and neutrality at CU Service Centers. Assist the COO in business development and target marketing initiatives. Business development and marketing will consist of assisting in the implementation of business-to-business (B2B) and business to consumers (B2C) strategies. Manage all national business partner relationships, ensuring an effective and coordinated effort to attain revenue goals. Evaluate new business opportunities as they arise, making recommendations to COO based on product relevance and potential revenue impact to organization.

Ideal candidate will have strong analytical and communication skills, both verbal and written. Ability to work well with others. Proficiency is Microsoft Office package. A Bachelor's degree is required.

Hybrid remote and in-office work.

Located in Albany, New York

EOE

Compensation details: 58548-82600 Yearly Salary

PIdf3520a70a1d-25401-33921845

About the Company:
Credit Union Center Management