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Service Manager
$78k-101k (estimate)
Full Time 3 Months Ago
Save

Crane 1 Services, Inc. is Hiring a Service Manager Near Louisville, KY

The Service Manager reports directly to the Operations / Branch Manager and is responsible for leading the operations overall success, through the development of people, sales, and growth; while concentrating on the aftermarket service including repair of industrial hoists and cranes while continuing to develop long-term relationships with existing customers and cultivate new business partners.
The Service Manager will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. The ideal leader will recruit, hire, train and retain operations leadership by deploying a servant leadership role and leveraging all Crane 1 support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational-oriented activities. It is a fast-paced, growth-oriented environment. A great amount of interaction is required.
Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.
Service Manager Role & Responsibilities
  • Ensure branches create a safe and compliant work environment.
  • Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.
  • Maintains rapport with customers by evaluating and making recommendations regarding required repairs, inspections, or system improvements.
  • Documents service and installation actions by completing forms, reports, and inspection reports.
  • Confirm job completion and perform billing and invoicing.
  • Effectively communicate company philosophies and goals.
  • Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.
  • Manage budget and allocate resources appropriately to meet current and future growth needs.
  • Address customer and employee satisfaction issues promptly.
  • Other duties as assigned.
Service Manager Requirements
  • KNOWLEDGE: A minimum of (2) years of technical (mechanical/electrical), construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.
  • SKILLS:
    • Microsoft Office – Outlook, Excel, and Word
    • Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.
    • Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.
    • Excellent communication skills – verbal and written.
    • Strong attention to detail.
    • Proven knowledge of mechanical and electrical systems
  • ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.

Job Summary

JOB TYPE

Full Time

SALARY

$78k-101k (estimate)

POST DATE

01/09/2024

EXPIRATION DATE

05/02/2024

WEBSITE

crane1.com

HEADQUARTERS

Knoxville, TN

SIZE

<25

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The job skills required for Service Manager include Customer Service, Leadership, Futures, Customer Support, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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