Description

The Field Service Assistant is responsible for assisting with field repairs for all automatic pool covers. This position prepares equipment for service jobs, drives to jobsites, performs necessary repairs, and documents all work completed.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below. The company will measure an employees performance in part on how well he or she fulfills them. The list is not exhaustive; other duties may be assigned. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.

Essential Functions

1. Assist with troubleshooting, diagnosing, and repairing automatic pool cover systems, performing the appropriate service operations indicated on the service requests.
2. Prepare for service jobs by gathering necessary tools and equipment.
3. Assist with verifying essential jobsite measurements.
4. Provide professional, courteous customer service.
5. Assist with completing service documentation carefully, documenting all work completed and parts/components used.

SECONDARY FUNCTIONS

1. Ensure the company vehicle is stocked with required parts.
2. Maintain the cleanliness of service vehicles.
3. Maintain the cleanliness of the service area.
4. Perform duties in off-season as requested (if applicable).
5. Perform other duties as assigned.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

1. High school diploma or GED is required.
2. Valid drivers license is required.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions/ responsibilities.

1. Ability to communicate very effectively both verbally and in writing.
2. Exceptional customer service skills.
3. Basic mechanical knowledge.
4. Ability to assist in solving complex mechanical problems.
5. Ability to operate power tools and hand tools.
6. Ability to work in a fast-paced, deadline-oriented environment.
7. Basic mathematical skills.
8. Ability to prioritize, organize, manage time effectively, and multitask.
9. Ability to work as part of a team.
10. Ability to work additional hours beyond eight hours per day and weekends as required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

1. Ability to stand, sit, kneel, crawl, and move often throughout the workday.
2. Ability to drive.
3. Ability to see, distinguish color, and read reports, orders, and other documentation.
4. Ability to hear; an ability to use fingers to operate tools, move equipment, take measurements, and write.
5. Ability to lift up to 100 pounds and push or pull up to 150 pounds.
6. This position requires regular exposure to an outdoor environment, noise, hot and cold temperatures, dirt/dust, moving parts, fumes/odors, and heavy machinery and equipment.