Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.

PURPOSE OF POSITION:

Under the supervision of the Senior Manager of Quality and Compliance, this position provides analysis and reports on data contained in various information systems; works with staff to maintain accurate data entry; provides quality control checks; and ensures compliance in city, state, and federal regulations and requirements while adhering to organizational policies, data standards, and compliance best practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Data Responsibilities:

• Manage all administrative tasks within the Efforts-to-Outcomes (ETO) and Homeless Missourians Information System (HMIS) databases, including user management, data cleaning, and dissemination of updates.
• Optimize platform capabilities by overseeing data quality, enhancing data collection methods, developing reports, and conducting internal audits and analyses. Additionally, collaborate with staff to improve data entry procedures, policies, and processes.
• Collaborate with ETO administrators from all Covenant House sites to enhance and broaden data collection methods and concepts, participating in monthly virtual meetings facilitated by CHI.
• Act as the CHMO representative on the STL City and County CoC's monthly HMIS Data Quality Committees.
• Develop training materials, guides, and tutorials for ETO, HMIS, and other relevant platforms as required, and organize and conduct both small and large group training sessions on a regular basis for these systems.
• Create visually engaging dashboards and reports that illustrate historical data and trends for grant management, strategic planning, and reporting, utilizing both qualitative and quantitative data to provide comparative insights.
• Produce monthly KPI and Initiatives reports, collaborating closely with program leadership to validate data accuracy and maintain consistency.
• Ensure that data entry processes adhere to established timelines and benchmarks for grant, program, and departmental compliance, including timely submission of correspondence and monthly reports.
• Organize, craft, and manage surveys for staff, clients, and stakeholders; collect and analyze results.
• Maintain the Data Integrity Plan and oversee annual Housing Inventory Count Data entry.

Compliance Responsibilities:

• Assist with preparation for all external audits from funders, regulatory bodies, and/or accreditation entities, including the creation of any necessary checklists and procedures.
• Develop and implement a compliance schedule, including quarterly internal audits, reports on findings, trend analysis, and recommendations for corrective and preventive actions, followed by appropriate follow-up measures.
• Stay informed of new regulations, contractual requirements, and potential risks. Assist in development of new policies and procedures concerning grants, program compliance, and training, while making recommendations that impact existing policies, procedures, and best practices.
• Develop, implement, and oversee comprehensive measures to safeguard Protected Health Information (PHI) of young adults within our internal databases, ensuring compliance with HIPAA and other relevant data protection regulations
• Work collaboratively with Advancement team to maintain accurate records of all grant deadlines, submissions and awards.
• Maintain accurate records of training history, both in hard copy files and within the HR database (IPS), and provide monthly reports on staff training initiatives.
• Address internal and external inquiries concerning licensing and compliance matters, while also aiding in the development and delivery of legal and compliance training sessions.

Additional Responsibilities:

• Serve as a member of a project-oriented team responsible for updating task statuses and providing support to the QA department as assigned.
• Uphold CHMO and CHI's standards of conduct, policies, and procedures.
• Adhere to Standards of Professional Ethics.
• Establish and maintain effective working relationships and communicate effectively.
• Respond to emergencies in a timely manner and maintain strict departmental and agency confidentiality.
• Serve as a member of CHMO Workgroups and Committees as assigned.
• Perform all other duties as assigned.

SUPERVISORY DUTIES: Not applicable.

KNOWLEDGE/SKILLS/ABILITIES:

Education & Experience

• A High School diploma or equivalent experience required.
• Bachelor's degree in information systems, social or health sciences, or related field strongly preferred.
• Two years of experience in quality improvement, program evaluation, and/or administration preferred.
• Experience working with youth aged 16- 24 preferred.

Knowledge/Skills

• Proficient in analyzing, interpreting, and accurately presenting data.
• Strong interpersonal skills for effective communication and relationship-building across all levels.
• Clear and articulate verbal communication for presentations and representation.
• Concise and persuasive writing skills for effective communication to diverse audiences.
• Flexible and adaptable team player adept at managing multiple tasks.
• Collaborative mindset to work effectively towards shared goals, resolving conflicts diplomatically.
• Effective conflict resolution skills.
• Proficient in designing, planning, organizing, and implementing projects within deadlines.
• Results-oriented with strong planning, organizational, and attention-to-detail skills.
• Analytical thinking for assessing alternative solutions and approaches.
• Adherence to policies, regulations, and laws in human services delivery.
• General knowledge of administrative practices and program evaluation.
• High proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and in database systems.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Moderate concentration.
• Frequent interruptions.
• Moderate noise levels.
• Moderate sitting, standing, keyboarding, and eye strain.
• Light walking, bending, carrying, and lifting.
• Exposure to prolonged screen time.
• Employees are required to adhere to a predetermined schedule. (Some flexibility available in schedule planning)
• Attendance at meetings, trainings, or events is expected in person.