Description

POSITION SUMMARY:

In an attentive, friendly, efficient and courteous manner, directs and trains housekeeping personnel in daily operations in accordance with company standards, safety, and sanitation policies. Provides all guests with quality service and a clean and safe environment throughout their stay.

RESPONSIBILITIES:

· Responsible for keeping guest rooms, storage rooms, public areas and housekeeping areas clean and secured. Establish and maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position.

· Directly supervises daily activities of housekeeping team. Act as a lead worker in accomplishing tasks performed by the Housekeepers.

· Trains the Housekeepers/Houseman on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed. 

· Act as a liaison between employees and supervisors. Develop employee morale and ensure that employees and supervisors are adequately trained. Lead and inspire the housekeeping management team to further their professional growth.

· Work closely with front office staff to ensure rooms are available when needed—provide accurate room status reports. Ensure that all rooms are cleaned in a timely fashion and reports are provided to the Front Desk agent on duty.

· Maintains departmental key control. Responsible to assign keys to the Housekeepers in their designated areas and make sure that all keys are returned.

· Stock carts with supplies and chemicals needed for night task ensuring no waste of supplies.

· Oversee proper use of equipment.

· Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Inspect VIP rooms prior to arrival.

· Responsible for preparing weekly schedule and distributing to team members.

· Prepare and conduct all Housekeeping interviews and follow proper company hiring procedures. Ensure that that Housekeeping department is adequately staffed.

· Ensure guest privacy and security by correctly following company procedures and ensuring proper training of staff.

· Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.

· Maintain and monitor "Lost and Found" procedures and policies according to company standards.

· Provide assistance to any guest inquiries or requests. Reports any problem areas to General Manager.

· Verify payroll hours on a daily and weekly basis for all Housekeeping personnel. Keep payroll budgets for Housekeeping employees in line with the budget, reporting the daily and weekly reports accurately.

· Make sure all Housekeeping employees well-groomed and are in the proper uniform each workday.

· Must be able to evaluate and participate in an employee performance appraisal process.

· Actively retrain, coach, and discipline, as necessary, Housekeeping employees.

· Coordinate linen handling, such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.

· Orders and receives supplies to maintain adequate inventory levels. Conduct monthly and quarterly Housekeeping inventories on a timely basis.

· Promote an atmosphere that ensures customer and associate satisfaction.

· Additional tasks and responsibilities may be assigned at the discretion of the General Manager. 

KNOWLEDGE, SKILLS AND ABILITIES:

· Must be able to speak and write clearly. Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

· Bi-lingual (English and Spanish) a plus.

· Strong organizational skills and ability to multi-task.

· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

· Ability to prioritize departmental functions to meet deadlines. 

· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

· Ability to work with a minimal supervision.

· Knowledge of basic computer operations including MS Word and Excel.

· Must be able to maintain confidentiality of information.

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

· Ability to be well groomed, clean and neat.

· May be required to work evenings, weekends and holidays.

EXPERIENCE:

· Requires previous working experience in the Housekeeping department for at least two years.

· Experience with turndown service, special needs of VIP guests, foreign dignitaries, etc. is helpful.

· One year of management experience preferred. Must be able to lead, motivate, and relate to others.