SUMMARY:

The Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. He/she will be responsible for exemplifying the Hotel's Culture.

• Greet guests and customers with a friendly and courteous welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant and outlet hours including local attractions.
• Complete the check-in process by inputting and retrieving information.
• Confirming information regarding number of guests and room rate.
• Promote Marriott and the Company's sales and marketing programs.
• Make appropriate selection of rooms based on guests needs. Code electronic keys, and confirm the room number and rate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
• Post charges to guest rooms and house accounts.
• Collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to observe and detect signs of emergency situations.
• Primarily responsible for responding to incoming calls in a timely and friendly manner and directing caller to appropriate destination. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. Expedite all guest requests to pertaining departments in a timely and professional manner.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Respond to guest inquiries and requests to resolves issues via telephone in a timely, friendly, and efficient manner.
• Monitors all alarms located in PBX and notifies appropriate personnel as required.
• Retrieve messages and communicate the content to guests and departments.

Experience:

• High school diploma or equivalent required.
• Hotel Marriott Front Desk experience preferred.
• Previous experience with FOSSE PMS is preferred.
• Must be able to work flexible shifts including days, nights, weekends, and holidays.

Job Type: Part-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel Front Desk: 1 year (Required)
• Marriott/FOSSE: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person