Job Overview:

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in ensuring their satisfaction and providing exceptional service. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

- Greet guests and provide a warm welcome upon arrival

- Check guests in and out of the hotel efficiently and accurately

- Answer phone calls and respond to guest inquiries in a professional and courteous manner

- Assist guests with reservations, room changes, and other requests

- Handle guest complaints or issues promptly and effectively

- Coordinate with other hotel departments to ensure smooth operations

- Oversee the night audit process and ensure accuracy of financial transactions

- Train and supervise front desk staff to maintain high standards of service

- Maintain cleanliness and organization at the front desk area

Experience:

- Previous experience in guest relations or front desk operations within the hospitality industry is preferred

- Familiarity with hotel management systems and phone systems is a plus

- Excellent phone etiquette and communication skills

- Bilingual or multilingual abilities are advantageous

Benefits:

- Competitive salary based on experience

- Professional development opportunities

If you are a detail-oriented individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Front Desk - Manager!

Job Type: Full-time

Pay: $15.17 - $15.66 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Rocky Mount, NC 27804: Relocate before starting work (Required)

Work Location: In person