About us

We are a construction service company that helps fix structural and drainage issues around homes. We are an estabilished company but seek growth and looking for someone to help with organization.

Our work environment includes:

• Office in a great location
• Relaxed atmosphere
• Casual work attire
• Flexible working hours

Overview:

We are seeking a highly motivated and customer-focused individual to join our construction service company as a Customer Service Representative/Office Manager. The office is in a great location without walk in traffic. Hours can be flexible to allow compatibility with family/school schedules etc.

Responsibilities:

- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information

- Conduct outbound calling to follow up with customers and gather feedback

- Maintain accurate records of customer interactions and transactions using data entry software

- Demonstrate excellent phone etiquette and professionalism at all times

- Collaborate with the sales and production team members to ensure customer satisfaction

Experience:

- Previous experience in customer service or a related field is preferred

- A marketing background is a plus

- Proficient in data entry and computer systems

- Excellent communication skills, both verbal and written

- Ability to multitask, prioritize, and manage time effectively

- Strong problem-solving skills with the ability to think quickly on your feet

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person